Frequently Asked Questions

• What is your returns policy?

  We have a 30-day return policy. Your item must be in the same condition as received — unworn, unused, with tags and in its original packaging. To start a return, contact us at info@xbite.co.uk. Items sent back without first requesting a return will not be accepted. Please note we cannot accept returns on sale items or gift cards.

• How do I start a return?

  Contact us at info@xbite.co.uk to request a return. Once accepted, we'll send you a return shipping label and instructions. Send your item to: Vantage Goods Ltd, Vulcan Works, Chesterton Road, Eastwood Trading Estate, Rotherham, S65 1SU.

• When will I receive my refund?

  Once we've received and inspected your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@xbite.co.uk.

• Do you offer free delivery?

  Yes! We offer free standard delivery on orders over a qualifying amount. All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Standard Delivery takes 3–5 business days, Express 1–2 business days, and Next Day Delivery is available for orders placed before 12pm.